About | The Authentic Brand Studio
About

Customer insight, clearer experiences, and practical systems.

Taylor Rachelle
About

A research foundation.
A product-informed perspective.

I bring over seven years of experience across UX research and product management, including work in regulated corporate environments, along with a master’s degree in Communication & Technology from Georgetown University.

My work has centered on understanding customer needs and translating them into product decisions, requirements, and experience improvements. Through The Authentic Brand Studio, I now help businesses use customer insight to improve digital experiences and build clearer customer-facing systems.

Alongside my corporate experience, I have supported consumer businesses with brand strategy and digital experiences, and I have developed my own consumer-product brands. That gives me an additional perspective on how businesses communicate value and create a cohesive customer experience.

Credentials
  • Over 7 years of experience across UX research and product management
  • Master’s in Communication & Technology, Georgetown University
  • Experience in regulated corporate environments
  • Consumer-brand founder and consultant
Confidentiality

Much of my research experience comes from internal corporate work that I cannot share publicly. I’m happy to discuss my approach and relevant experience while respecting confidentiality.

Let’s discuss your project.

Tell me a little about your business and the customer question, website journey, or process you want help with.

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